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Frequently Asked Questions

FAQ and Information

How can I be sure that I will get my tickets if I book at the last minute?

If you book your flights less than fourteen days before departure, we will automatically arrange for you to collect your tickets at the airport. You will be advised where to collect your tickets when your cheap flights are confirmed. A £10 administration charge will be levied for this service.

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How many people qualify as a group?

Generally the Groups department handles enquires for groups consisting of 10 adults or more.

How do I make savings if I'm a frequent flyer?

Because we already sell cheap flights, everyone is treated the same , so no further discount is offered.

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How do I get my discount if I book over the phone?

We've chosen suppliers who we know will give you a good service on cheap flights and in return they pay us a commission if you book.In fact, it's often cheaper making your booking through a flightGURU link than going direct to the supplier. That's because we split the commission with YOU.

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Which airports are nearest which destinations?

ACE (Arrecife, Lanzarote)
Costa Teguise
Arrecife
Puerto del Carmen
Playa Blanca

AGP (Malaga, Costa del Sol, Mainland Spain)
Algeciras
Gibraltar
Benalmadena
Marbella
Puerto Banus
Fuengirola
Torremolinos
Nerja
Granada

ALC (Alicante, Costa Blanca, Mainland Spain)
Benidorm

CHQ (Chania, Crete, Greece)

CFU (Corfu, Greece)
Paleokastritsa
Ipsos
Dassia
Gouvia
Kanoni
Moraitika
Messonghi
Kavos
Benitses
Kassiopi

DLM (Dalaman, Turkey)
Marmaris
Bodrum and Gumbet
Icmeler
Olu Deniz and Hisaronu
Altinkum
Kusadasi
Fethiye and Calis Beach
FAO (Faro, Algarve, Portugal)
Praia da Rocha
Albufeira
Praia da Oura
Quarteira
Olhos d'Agua
Vilamoura
Monte Gordo

FUE (Fuerteventura)
Playa del Corralejo
Puerto del Rosario
Caleta de Fuste
Costa Calma
Jandia Betancuria

FNC (Funchal, Madeira)
Machico
Garajau
Funchal

GER (Gerona, Costa Brava, Mainland Spain)
Lloret de Mar
Blanes
Santa Susanna
Calella della Costa

HER (Heraklion, Crete, Greece)
Rethymnon
Kokini Hani
Stalis
Aghios Nikolaos

IBZ (Ibiza, Balearic Islands)
Playa d'en Bossa
Es Cana
San Antonio
Santa Eulalia

LEI (Almeria, Mainland Spain)
Roquetas de Mar
Carboneras

LPA (Las Palmas, Gran Canaria)
Playa del Cura
Puerto Rico
Maspalomas
Playa del Ingles

MAH (Mahon, Minorca, Balearic Islands)
Cala'n Forcat
Cala Blanca
Cala'n Bosch / Son Xoriguer
Playa Son Bou
S'Algar

MJV (Murcia, Mainland Spain)
Torrevieja
Murcia
La Manga
Cartagena
Cabo de Palos

PMI (Palma, Majorca, Balearic Islands)
Alcudia
Palma
Palma Nova
Magaluf
Cala d'Or
Calas de Mallorca
Porto Cristo

TFS (Tenerife)
Puerto de la Cruz
Puerto de Santiago
La Caleta
Los Cristianos
Playa de las Americas

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Payment methods

We accept Visa, Mastercard, Switch and Delta and we do not levy a credit card fee. Unfortunately, we cannot accept American Express, Diners, Solo or Electron cards.

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Cancellation charges and cost of making amendments to your booking.

If you wish to cancel or change your booking, whether it is to change the name of a member of your party, add another member, change the date on whichyou wish to travel, or cancel the booking altogether, we can do this. Please refer to our booking conditions for the administration fees applicable to your amendment. If you wish to make a change to your booking, please email info@flightguru.co.uk and a member of our staff will be happy to assist. Charges depend on which carrier you are flying with.

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Unaccompanied minors

In order to ensure the safety and welfare of our younger passengers we cannot accept bookings for any individual aged 15 or under on the dates of travel, unless accompanied by an adult aged 18 years or over.

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Infants

One infant less than 2 years old on the date of the return journey may sit on a parent's lap on a flight. An administration fee will be charged depending on the airline. Please contact our Customer Services department for further details.

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Special requests

If you or any member of your party have special dietary requirements, questions about specific baggage items or medical queries. We will try our utmost to meet any special requests you have.

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Disabled Passengers

Special arrangements can be made for passengers with disabilities. Please contact our Customer Services department who will be pleased to advise you on the assistance that can be provided.

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Pregnancy

Most airlines accept expectant mothers for travel provided they are in a fit condition and not over the 34th week on the return sector of the flight. Many airlines, however, will require a doctor's certificate so please either check with our Customer services department.

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Time differences (UTC = Universal Time Constraint or GMT)

Please remember that British Summer time is 1 hour ahead of GMT.
Balearic Islands - UTC + 1 (Winter), UTC + 2 (Summer)
Canary Islands - UTC (Winter), UTC + 1 (Summer)
Greece - UTC + 2 (Winter), UTC +3 (Summer)
Madeira - UTC (Winter), UTC + 1 (Summer)
Portugal - UTC (Winter), UTC + 1 (Summer)
Spain - UTC + 1 (Winter), UTC + 2 (Summer)
Turkey - UTC + 2 (Winter), UTC + 3 (Summer)

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Confused?

For advice and information on hundreds of destinations, special offers and discounted airlines simply browse our site.. If you need help organising the rest of your trip, try out some of the links below.

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